Claims for merchandise missing from an order or received in error, as opposed to items damaged or lost in transit, must be made to KNS within 3 working days of receipt of the shipment

All shipping shortages or errors need to be reported to KNS within 3 working days of receipt of the delivery. Please be prepared to provide the Sales Order Number (KSO) and/or Invoice Number (KPSI) as well as the quantity and part numbers of the items in question. In order to ensure you are credited for the discrepancy being reported, please note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customers will have the option of having shortages replaced or credited to their account.

It would be appreciated if a shipping overage were also reported to KNS. Distributors will be offered the option of retaining the merchandise, at a discount, or returning the merchandise to KNS at KNS´s expense. If the items are to be returned, an RGA will be provided.

If customers make an error in ordering resulting in the receipt of product(s) not required and would like to return the product(s) back to KNS, customers will be required to pay return shipping costs back to KNS and will also be subject to a 15% restocking fee.

Billing errors should also be reported to KNS within 3 working days of invoice receipt. Customers are asked to provide the invoice number (KPSI), part number, and quantities at issue. Once verified, corrective action such as a credit will be issued.

KNS reserves the right to amend or change our Policies & Procedures without notice.