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Policies & Procedures |
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Ordering Guidelines |
| Shipping |
| Terms & Conditions |
| Warranty Policy |
| Shortage & Error |
| Catalog Program |
Minimum Order:
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$100 to one location. Orders less than $100 will be assessed a $5.00 Processing and Handling charge. |
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New customer initial orders must be for $250 or more. |
Submission of Orders:
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To best serve our customers, orders can be submitted in any one of the following ways: |
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EMAIL address: Orders@knsacc.com |
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FAX - submit to 1-888-289-3668 or 310-631-3568 |
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Telephone ?Customers are encouraged to submit orders by one of the two aforementioned means rather than telephone. In the past, there has tended to be more opportunity for errors and misunderstandings when orders were placed by telephone. |
Coordinating Notes:
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KNS will acknowledge receipt of all orders received by Email within 24 hours/one business day of receipt. If acknowledgement is not received within 24 hours, please call your KNS customer service representative to verify the status of your order. |
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Customers who order by fax are encouraged to call KNS to confirm receipt of their orders. |
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All Orders must contain a Purchase Order (PO) Number. |
Changes to Orders:
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Revisions to orders ?additions or deletions ?should also be submitted via fax or email to reduce the possibility of errors. If it is too late to add to an existing order, a new PO number will be required. |
Backorders:
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Customers will have the option of having their backorders shipped or cancelled. |
Priority Shipments
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Orders to be shipped via a priority delivery means will be accepted. Customers requesting estimated cost of an order to be shipped via a priority status, such as Next Day Air, 2nd Day Air, 3rd Day Air, etc., will be faxed to the customer for approval. Customers will be required to sign their acceptance of the additional expense and to fax the form back to KNS. |
Drop Shipments:
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Because Drop Shipments are also expensive to process and handle, a $20.00 service charge will be added to all Drop shipments. Warehouse Distributors are encouraged to increase their inventories to preclude the use of Drop shipments. |
Lead Times:
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KNS&’s policy is to ship out all orders, submitted in accordance with the aforementioned guidelines, within 72 hours of receipt. |
DISCLAIMER
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KNS reserves the right to amend or change our Policies & Procedures without notice. |
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